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    Fixing Tinkercad - New Help Center, Server Status and More!

    Published on - January 22, 2015 by sarahorourke76



    We have been working on a few improvements that we wanted to share. They will be rolled out over the course of the next few days. So sit back, relax and enjoy.

    On January 22nd from 9:00pm to 11:30pm (PST), we will be taking Tinkercad offline. When the site comes back online users will enjoy the following new updates.

    1 - HELP CENTERTinkercad has partnered with zendesk to bring strong customer service to our users in one central place. We’ve aggregated the most commonly asked questions from our inbox to provide a comprehensive FAQ page, which covers general Tinkercad issues, as well as Kid accounts and some residual migration issues.  If you don’t find the answer, you can also submit a question as a ‘ticket’.  This will allow us to keep track of all the inquiries so no one gets lost in the shuffle. It's yours to use!

    2 - SERVER STATUS - One of our main goals of #FixingTinkercad was to be transparent to our users. One way is to provide you with 24/7 access to the status of the servers. We know that many of you depend on the site in your classroom, business or free time. The Server Status will be accessible under Resources > Server Status at the bottom of the website.

    3 - WEBSITE REDESIGN - As the Tinkercad community has grown so have the needs of our website. We hope that you enjoy the new updates. They include a new home page, dedicated information about key features and learning resources. Let us know what else you would like to see!






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