Fixing Tinkercad – #NoHashtags

Hey Tinkercad Community,

The team has been working hard behind the scenes on #fixingtinkercad.  The migration to a 123D log-in has caused some unforeseen issues for most users, so as we get them sorted out, we’re posting the solutions here.  We also wanted to start providing regular updates to the changes we have been rolling out to keep everyone informed.  So here we go…

#NoHashtagno-more-hashtag-300x240-200x200-cs – We have noticed a production lag with server requests related to tagging in the Tinkercad gallery – when users use #hashtags to label designs, filter them, subscribe to them, etc. The existing code structure might be the culprit in the recent performance issues, so to test this we have disabled the #tagging feature to see if it helps improve site stability. We have tried this on the production servers and it seems to be working.  For the next week we will be temporarily disabling this feature to test further .

We hope that this will improve performance, which is the most important area of focus at this time. Check back regularly for other updates – we want to keep the community up-to-date on our efforts in #fixingtinkercad.

If you have any questions, email us at team@tinkercad.com

The Tinkercad Team

 

 

 

4 comments

  1. Thanks for making the effort to regularly update the user community about the work being put into #FixingTinkercad. This is terrific.

    Can I ask that these updates be as “real” as possible. Specifically… Please try not to discount the experience users are having by only talking about how great you think things are or by discounting the on-the-ground experience. I know many of us are very disheartened when we’re told that, for example, the site has only been down for 20 minutes in the last 36 hours when our experience has been that it’s been completely unusable during that period. We’re best able to support Autodesk and the engineering team when we feel that we’re also being supported and heard.

  2. I can’t think of anything less important to my Tinkercad experience than hashtags in the gallery, although I can think of many features that would be useful. But first, yes, please get it working reliably. It still goes becomes unusable for me every day about 12:30 – 3:s0 EST.

  3. It’s great to see that you are keeping your users informed. For the first “Fixing Tinkercad” post, I would have liked to have seen an overview of what’s happening with respect to problems and possible solutions with connecting to TinkerCad.com. I agree that hashtags seem like a minor issue; I’d never even noticed them. Anyway, glad you’re on the case and please keep us in the loop.

    I’ve had a similar experience of not being able to get into the site over a period of hours and days when checking periodically. I’d like to start teaching 3D modeling to my students using TinkerCad (by far the best software I’ve found for working with younger students) but I’m hesitant until I know they will have a consistent experience.

Tell us what you Tink

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s